About
“One of our goals is to be able to give you peace of mind knowing that your dog is receiving the best possible care when you can’t be with them.”
We Take Pride in Our Clean and Organized Facility
Frequently Asked Questions
What will a typical day be for my dog?
Every dog’s personal needs are different, so a typical day for one dog will not be a typical day for another. We take every measure possible to make sure your dog is relaxed, comfortable, and happy when they are with us.
Generally, everyone gets out first thing to use the bathroom. Next it’s breakfast time. Once everyone has eaten, it’s time to go out again. Especially in the summer, this is a popular time before it gets too hot. After play time, it is around lunch and everyone is tired from the busy morning – it’s nap time. By mid-afternoon, it’s time to go out again – time to play fetch, tug-of-war, or just sit together for a while. This is an especially popular time in the winter since it’s the warmest part of the day. What’s next? Dinner time. Already? Time flies when you’re having fun! After dinner, everyone is offered to go out one last time.
What are your requirements for boarding?
All dogs must be current on all vaccinations. The easiest way to get them to us is to upload them to the customer portal. You may alternatively have your vet email or fax them to us if that’s easier for you. Please have them sent over at least 24 hours BEFORE your scheduled drop-off date.
Email: info@sidlehillfarms.com
I was added to the waitlist. What does that mean?
What am I required to bring for my dog while in boarding?
What time can I pick up and/or drop-off?
Pick-up and drop-off hours are as follows:
Monday-Friday 7:30am-5:30pm
Saturday-Sunday 8:30am-4:30pm
Our office is open Monday-Friday 7:30am-6:00pm and Saturday-Sunday 8:30am-5:00pm.
We are closed every day from 12:00pm-1:00pm for lunch.
While we are fully staffed every day of the year, our office is closed for pick-up and drop-off on holidays.
We are closed on the following holidays:
New Year’s Day
Easter
Memorial Day
Fourth of July
Labor Day
Thanksgiving
Christmas Eve
Christmas
*Please be aware that you are responsible for each day you book, regardless of pick-up or drop-off time.
Is it possible to pick up my dog after hours?
We do not currently offer after-hours pickup.
What is your cancellation policy?
For dogs actively in boarding, you must provide at least 48 hours’ notice of an early pickup, or you will still be responsible for all days originally booked.
Cancellations made within 48 hours of the date of check-in are subject to a cancellation fee of up to $130.
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